Godrej Enterprises Group

Common problems

What to do if sensor does not read my fingerprint?

Godrej’s fingerprint products are designed to scan fingerprints smoothly regardless of the conditions of the skin on the finger. However, in case a fingerprint is not read well on the sensor, please refer to the following tips:


1. If a finger is stained with sweat or water, scan after wiping moisture off.

2. If a finger is covered with dust or impurities, scan after wiping them off.

3. If a finger is way too dry, place after blowing warm breath on the fingertip.

Was this helpful?

Couldn’t find what you were looking for?