Godrej Enterprises Group

Common problems

How to add a new device?

For wireless connections:

STEP 1:

  • Turn the device ON.
  • Please ensure the Wi-Fi is switched on and in range.
  • The existing Wi-Fi should be connected to your phone.
  • Check all voice prompts/acknowledgments given by the camera.

STEP 2:

  • Open the EVE NX app and log in using the correct credentials.
  • You will find “Add camera” or “+” in the top right corner. Click on the same.
  • Select “Mobile phone scan QR code” option to add camera (Recommended method)
  • Scan the QR code of the device while maintaining a distance of about 30 cm.
  • Follow the instructions as per the prompts.
  • After scanning, the app shows a prompt ‘Camera is reset successfully’. Please click on ‘Successful reset’ to proceed.
  • Check the SSID name (Router name) and enter the correct password for the router.

STEP 3:

  • After entering the correct credentials for the router please click on “NEXT”.
  • Router credentials will be transferred to the camera via the sonic method using sound waves.
  • Follow all prompts on the app screen as well as voice prompts given by the camera. After successful connection with the server, the camera will give a prompt ‘Welcome to use cloud camera’.

STEP 4:

  • Now customise your camera’s name.
  • Select a time zone for your camera.
  • The camera screen is now displayed on the application home screen. This indicates your camera is ready to give live feed of your loved ones.

Please note: It is recommended that the phone sound should be ON and within 30 cm distance from the camera.

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