I. Why is there a disturbance in the voice while talking?
You may be too close to the device. Turn off the sound and maintain a distance.
II. Why is the picture stuck or why does it stay in the refresh interface?
Check if the network connection is smooth, or if the device is powered off. Clean the phone cache or restart your phone.
III. Why can’t the SD card directly be played via a computer?
We recommend to always take a backup of the video by using the “Playback & video recording” option in the app. The camera manufacturer does not hold responsibility for the stored data after the memory card is removed from the camera.
IV. Why doesn’t the video recording work despite installing the memory card?
- Open the device settings.
- Go to the ‘memory card’.
- Click on initialise memory card.
A friendly reminder: Always check the video recording before formatting the SD card.
We recommend to always take a backup of the video by using the “video recording” option in the app before formatting the card.
V. After mounting the camera on the wall, why is the image reversed?
Open the device settings → Video flip.
Now open the image.
VI. Why can’t I see any video when viewing the camera playback?
Check if the SD card is inserted or open the device settings to check if the camera sleep mode is selected.
Please note that the camera does not record when in the sleep mode.
If you are unable to view the video, initialise the memory card again from the “storage” option in the camera settings and check again.